FAQs
General
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Aura House products are sold exclusively at aurahouse.com.
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Start your return in our Return Portal. For more information, please review our Return Policy.
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We've partnered with To Write Love On Her Arms (TWLOHA), a non-profit movement dedicated to presenting hope and finding help for people struggling with depression, addiction, self-injury, and suicide. Each bottle of Wellness Collection sold connects 1 person to local, reduced-cost mental health services in their community.
Shipping
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Once an order is placed, please allow 1-2 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.
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Aura House currently ships to the US, Mexico and Canada.
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At checkout, you will have the option to add Route Package Protection to your order. Protect your package and the planet. Route offers package protection that gives you peace of mind:
- 24/7 Claim Support with Route
- Coverage against loss, theft, or damage in transit
- Instant resolution of shipping issues with just a few clicks
- Item refund or replacement, pending availability
- 24/7 claim support with Route
- 100% carbon neutral shipping
Route offers tracking services and shipping protection extending coverage to online purchases that are lost or damaged in transit, or stolen after the carrier’s proof of delivery where Route traces the transportation.
With respect to goods purchased on a subscription basis, adding Route to an initial subscription purchase will automatically add Route premium and shipping protection to all subsequent installments of said subscription.
Carbon neutral shipping is offered free of charge by Route.
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If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
For more information on Route’s policies, click here.
Need to file a claim? File here.
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Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
- In some cases, the Route Support team may require a police report before moving forward with an order issue.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Need to file a claim? File here.
Diffusers
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All Aura House scent diffusers utilize Cold Air Diffusion – a technology that disperses fragrance oils by turning them into a fine mist of nano-particles. This eliminates the need for water or heat, which ensures that the scents are diffused in their original form and preserves their integrity. This method of diffusion is more efficient and powerful than traditional methods, as it allows for a more consistent scent that lasts longer. Cold air diffusion is the most low-maintenance, clean way of scenting your home or workplace because it creates no steam, vapor, or mold.
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The HVAC Scent Diffuser is a hybrid unit that can stand alone, or connect to your HVAC system, allowing you to evenly distribute scent.
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Aura House is not responsible for the installation of your HVAC Scent Diffuser. Aura House recommends consulting a qualified HVAC installer for assistance.
- Unscrew the Silencer and attach the HVAC Connector. Insert one end of the Hose onto the HVAC Connector.
- Measure the Hose from your diffuser to the supply duct work and cut off the excess tubing with a scissor so that there are no loops.
- Use a screwdriver to make a small hole in the duct work where the Hose meets the duct work.
- Insert the other end of the Hose into the hole in the duct work.
- Seal the Hose to the duct work with HVAC tape.
Note: Ensure the Hose is placed in the supply of the duct work for an even distribution of scent (after the return and filter).
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To ensure the best scenting experience, please clean your diffuser every 60 days and when switching scents.
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Please follow the instructions below to properly clean your diffuser:
- Unscrew the Atomizing Head of your diffuser and remove the oil bottle.
- Twist The Diffuser Cleaner (sold separately) into the Atomizing Head and and reattach to the Diffuser Body.
- Run your diffuser for 10 minutes at the highest scent concentration setting.
- After the diffuser has been cleaned, replace The Diffuser Cleaner with your favorite Aura House Fragrance Oil.
Note: Do not run water through your diffuser. Doing so will damage the unit and make it ineligible for warranty service.
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We have 2 different scent diffuser options so you can choose the best one for your space:
Aura Scent Diffuser: covers 650+ square feet
- 1 Aura Scent Diffuser scents: a small apartment, a pilates studio, a boutique, or Starbucks
- 2 Aura Diffusers scent: a medium-sized home, a Land Rover dealership, the first floor of a Zara, or Sadelle’s
HVAC Scent Diffuser: covers 2,500+ square feet
- 1 HVAC Scent Diffuser scents: a 4+ bedroom home, Equinox, a hotel lobby
The above ranges are estimates, and may vary.
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The diffuser settings can be set to your personal scenting preferences. We recommend:
- Aura Scent Diffuser – 40% concentration (that’s the second light) for 5 hours/day
- HVAC Scent Diffuser – 50% concentration for 8 hours/day
Fragrance Oils
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Yes – all Aura House fragrance oils are IFRA compliant and follow all Clean at Sephora standards, making them free of phthalates, parabens, formaldehyde, triclosan, triclocarban, urea, BHA, nitromusks, and polycyclic musk.
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Yes! All Aura House fragrance oils are IFRA compliant and follow all Clean at Sephora standards, making them safe for pets, people and plants.
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Yes – Aura House fragrances oils are not tested on animals, and do not contain any animal ingredients or animal-derived ingredients.
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Though the amount of time varies based on personal usage, Aura House fragrance oils last approximately 1 month.
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Find your signature scent by taking the quiz!
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Our top priority is finding you the signature scent you love. If you purchase a new scent and decide it’s not for you, please reach out to support@aurahouse.com. We’re committed to helping you find your signature scent.
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Aura House fragrance oils should not be applied to the skin, as they are in their pure, undiluted form. If oil does get onto the skin, wash the area with soap and water.
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We do not currently offer scent samples. We do have a 60-day money back guarantee, so if you're unhappy with your scent for any reason, we'll give your money back, or send you a new scent free of charge.
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When you purchase an Aura House fragrance oil, you unlock exciting member benefits, including:
- Save on your diffuser purchase
- Save on monthly fragrance oil deliveries
- Lock in access to scents, even when they sell out
- Vote on future scents
- Get invited to exclusive events
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You can modify your subscription details, such as the fragrance oil selection or shipping address, by accessing your account settings. Changes must be made before the next billing cycle to take effect.
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You can cancel your subscription at any time for no charge at all. To cancel your subscription, log in to your customer portal and follow the cancellation instructions. Cancellations made after the billing date will apply to the next billing cycle.
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Our fragrance oils are made in the USA.